Privacy policy
Compliant with GDPR (EU) and LPD 2023 (Switzerland)
At Šargi Official, we are committed to safeguarding the privacy and security of our customers, visitors, and website users. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access our website or make a purchase.
By using our website, you consent to the practices described below.
1. Personal Data We Collect
We may collect the following types of information:
a. Personal Information (Provided Directly by You)
- Name and surname
- Email address
- Billing and shipping address
- Phone number (if provided)
- Payment details (processed securely by payment providers)
- Order history and customer service interactions
We do not store full credit card numbers—payments are handled by secure third-party gateways.
b. Automatically Collected Information
When you browse our website, we may collect:
- IP address
- Browser type and version
- Device type, operating system
- Pages viewed and time spent
- Cookies and tracking technologies
- Referral source (e.g., social media, ads, search engines)
This information is used for functional, analytics, and security purposes.
2. How We Use Your Personal Data
We process your data only for legitimate purposes, including:
a. Order Processing & Customer Service
- Fulfilling and shipping your order
- Processing payments
- Sending order confirmations and updates
- Customer support and returns management
b. Communication & Marketing
We may use your email to:
- send newsletters
- share exclusive offers
- inform you about new products or promotions
You may unsubscribe at any time by clicking the link in the email.
c. Analytics & Website Improvements
We use non-personal data to:
- monitor website performance
- understand browsing behavior
- improve user experience
- protect against fraud and misuse
d. Legal Compliance
We may process your information to comply with:
- Swiss and EU accounting requirements
- Anti-fraud regulations
- Legal obligations and enforcement requests
3. Legal Basis for Processing (GDPR)
For visitors from the EU, we rely on the following lawful bases:
- Contract performance: To process orders and provide services
- Legitimate interest: Fraud prevention, analytics, service improvement
- Consent: For newsletters and optional marketing
- Legal obligation: Tax, accounting, retention laws
4. Data Security
We implement strong technical and organizational measures to protect your data, including:
- Encrypted HTTPS website connection
- Secure servers and restricted access
- Encrypted payment processing via certified partners
- Regular security audits
Although we strive to protect your personal information, no method of online transmission is completely risk-free.
5. Data Sharing With Third Parties
We do not sell, trade, or rent personal data to third parties.
We only share information with trusted service providers necessary to operate our business:
- Payment processors (Stripe, PayPal, etc.)
- Shipping carriers
- Customer support systems
- Email marketing platforms (e.g., Klaviyo)
- Analytics tools (Google Analytics, Meta Pixel)
All third parties comply with GDPR and/or Swiss LPD requirements.
6. International Data Transfers
Some service providers may be located outside Switzerland or the EU.
In such cases, your data is protected by:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Equivalent legal safeguards
7. Your Rights (GDPR & LPD)
You have the right to:
- Access your personal data
- Update or correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to data processing
- Portability of your data in a structured format
- Withdraw consent for marketing at any time
To exercise your rights, contact us at:
📩 contact@sargi-official.com
We will respond within:
- 30 days (EU GDPR)
- As soon as possible / 30 days (Swiss LPD)
8. Cookies & Tracking Technologies
Our website uses cookies for:
- functionality
- performance
- analytics
- personalization
- advertising
You can manage or disable cookies in your browser settings.
For more information, see our Cookie Policy (posso crearla anche ora se vuoi).
9. Data Retention
We retain your data only for as long as necessary to:
- fulfill orders
- comply with tax/accounting obligations
- provide customer service
- meet legal requirements
After that, your data is safely deleted or anonymized.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If any material changes occur, we will post them on this page with an updated revision date.
Your continued use of our website constitutes acceptance of any changes.
11. Contact Information
If you have questions or concerns regarding how your personal data is used, please contact us:
📩 contact@sargi-official.com
Šargi Official – Sargi Brezonjic
Blumenfeldstrasse 29, 8049 Zürich, Switzerland
Last updated: 28.11.2025