Refund
Valid for Switzerland & Europe – 14-Day Return Period
At Šargi Official, we are committed to offering high-quality products and a smooth shopping experience to all our customers. If for any reason you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.
1. Return Period (14 Days)
If you are not satisfied with your purchase, you may request a return or refund within 14 days of receiving your order.
This aligns with the EU Consumer Rights Directive and Swiss good-practice standards.
2. Return Eligibility
To be eligible for a refund:
- The item must be unused, unworn, and in original condition.
- All original packaging, tags, labels, and accessories must be included.
- Items that show signs of wear, damage, washing, or alteration may not qualify for a refund.
Certain items (e.g., underwear, swimwear, custom-made items) may not be eligible for return for hygiene or production reasons, if clearly stated on the product page.
3. How to Request a Return
To start a return:
📩 Email us at contact@sargi-official.com
Include:
- Your order number
- The item(s) you want to return
- The reason for the return
Our team will provide instructions on how to send the item back safely.
4. Return Shipping Costs
- Return shipping costs are the responsibility of the customer.
- Shipping fees from the original order are non-refundable.
- We recommend using a trackable shipping service to ensure safe delivery.
If the return is due to an error on our part (defective item, incorrect product, etc.), return shipping costs will be covered by us.
5. Refund Processing
Once we receive and inspect your returned item:
- We will notify you whether your refund is approved or declined.
- Approved refunds will be processed within 3–5 business days.
- The amount will be automatically refunded to your original payment method.
Please note:
Your bank or payment provider may require additional time for the refund to appear on your statement.
6. Exchanges
We do not offer direct exchanges.
If you wish to obtain a different size or product, please return your item and place a new order.
7. Contact Us
If you have questions or need help with your return, contact us:
We’re here to ensure your experience with Šargi Official is positive and transparent.